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If you are unhappy with our service If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us: Quilter Financial Planning Complaints Department Riverside House The Waterfront Newcastle upon Tyne NE15 8NY Email: QFPcomplaints@quilter.com Tel: 0191 241 0700 You can find more information by visiting the Quilter Financial Planning website: http://www.quilterfinancialplanning.co.uk/contacts/ If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)